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Monday 23 November 2009 | Personalise | Help  
 FAQ Questions
 


Why does the site keep asking me to join, even though I am a member?

    A common problem some of our users have is that our site depends on cookies in your computer to remember that you are a member. The cookie on your PC may have been deleted, or your browser may be set not to allow cookies. What you can try to do is log-on again here in the pod on the homepage by entering your e-mail address and password into the boxes below the words 'Already a member?' After you have logged on, you will be able to access all parts of the site.

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I have more than one membership. I want to remove one. What do I do?

The site won't let me access certain parts of the localiser even though I am a member. Why not?

    Are you sure you're logged on? Log-on again in the pod on the homepage by entering your e-mail address and password into the boxes below the words 'Members Logon'. After you have logged on, you will be able to access all parts of the site.

    If you are still having problems it may be that your computer is set to reject cookies. If that's the case you'll need to change your computer settings as this site requires enabled cookies in order to fully function.

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